The more information you can provide when contacting Support will help us to respond to your tickets in the most efficient and timely manner.  Below are some questions that are helpful for us to know when you contact us. 

1.    What iOS version are you currently running? (To find what version of iOS you are running - go to your iPhone's Home screen, and tap on the Settings icon, click General, and then tap About, scroll the screen to see what version you have installed  - example 10.2.1)

2.    What version of the Hours App do you have installed? (To find what version of the Hours App you are running - Open the Hours App on your device, tap on the Utilities icon (the gear icon in the upper right corner, scroll to the bottom of the screen.  The version of Hours will be at the bottom of your screen in gray letters - example Version 2.8.8).

3.  Are you a Pro user?  Did you subscribe through the web or via iTunes app store? Are you currently on a free trial of Hours?   

4.    How do you access Hours?

• a.        Do you use only the App? 
  
• b.        Do you use only the Web?
  
• c.        Do you have a Web login but don’t utilize it?
  
• d.        Do you use a combination of the App and Web?
  
• e.        Do you use the Watch App?
  

5. Can you provide us with the step by step ways that you use Hours, more specifically, the steps you used that lead to the issues you encountered.  The more detailed you can be, the more likely we will find a solution quickly. 

We do our best to respond to user reported issues within 24 hours.